Refunds & Returns
You can return the goods and receive a refund, if you do so within 7 days of the date of delivery. However, postage costs will not be refunded in this instance. Please note that the goods must be returned in their original condition and packaging. We can arrange collection and re-delivery for any goods without the original packaging at a cost of £30.00.
Please note, all order cancellations incur a 20% cancellation charge after the order has been confirmed.
If the goods are faulty or have been damaged in transit then we will either exchange or repair the goods, free of charge, or give you a full refund excluding postage costs, providing the fault or damage has been reported to us within 7 days of the date of delivery. All returns must have an RMA number and returns will not be accepted without an RMA number. Once the faulty or damaged unit has been received and evaluated the repaired or replacement unit will be dispatched. Once the faulty unit has been repaired it will no longer be eligible for replacement.
PLEASE NOTE: All returns will be subject to a 20% restocking fee. Presents-4-kids endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period of twelve months only. Please note that the goods must be returned in their original condition and packaging. All refunds are normally processed within 28 days once the returned item has been received.
For more information about the Distance Selling Regulations, please click here. If goods are returned under the Distance Selling Regulations, you as the customer are responsible for the return postage.
CHANGE OF MIND:
We are fully compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which allows for a 14 day "cooling off" period. If you decide to return an item due to a change of mind then you must contact us first by telephone anytime up to 14 working days starting the day after delivery. Once we have confirmed that the goods can be returned, you must ensure that the item returned is unused and in perfect re-saleable condition with all the original packaging and instructions, otherwise we will be unable to refund you. Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods only, EXCLUDING ANY DELIVERY CHARGES THAT YOU HAVE PAID, either by cheque or the original method of payment. However, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM BACK TO US. If our courier collects the item then we shall deduct a collection fee of £15 from the price of the goods and the balance shall be paid to you.
If you decide to arrange your own delivery then we would strongly recommend that you obtain a "Proof of postage" certificate from the Post Office (free of charge) as this will be required in the event of making a claim against Royal Mail for lost or damaged returns.
Our policy on returns does not affect you Statutory Rights as a consumer. If the goods are received damaged then we will offer you a full refund or if you prefer an alternative product. In such as case please contact us by phone on 0844 357 4809 in the first instance. Please note that you must notify us of the damage by telephone WITHIN 24 HOURS OF ACCEPTING DELIVERY. We are unable to entertain any claim for damaged goods after this time period. This is a condition imposed by our carriers.
We will then decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable return carriage of the goods. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. If you decide to arrange your own delivery we recommend that you obtain a Proof of Postage from the Post Office when returning the item back to us as we would be unable to refund you the postage costs without this certificate.
In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you receive such an item that has been damaged then will repair or replace the product. Where this is not possible, a full refund will be offered.
In the unlikely event of your item developing a fault, our policy for faulty items is set out as follows:
If your product develops a manufacturing fault within 7 days of accepting delivery we will offer you a full refund or a replacement item.
If your product develops a manufacturing fault after 7 days of accepting delivery, but within 3 months, we will aim to repair the product by sending out replacement parts to the customer’s address. Where this is not possible we will undertake the carriage costs incurred to get the item back to our warehouse for repair. We will aim to get the item repaired and back to you within 28 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered.
Our warranty does not cover any item that is over 3 months old, unless there is a seperate manufacturer’s warranty in place. Please check with us and we shall advise if such a warranty applies to your product.